Wanted:An experiencedSecure FlightMission Leadwith demonstratedexperience in planning, directing,andcoordinatingactivities in such fields as electronic data processing, information systems, systems analysis, and computer programming; expert performance in Service Delivery to a wide scope of IT services and stakeholders, within infrastructure and platform support;experienceimplementing and monitoring software and systems tools across large enterprise environments.

As aSecure FlightMission Lead, you will:

• Work with the latest, cutting edge technology.
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of aSecure FlightMission Lead:

• Recognizeopportunitiesfor innovation in developing and implementingprogramstrategies while reducing organizational risk and expenditures.
• Create a Service Delivery Plan with roadmap and gap analysis for Service Operations process improvements following the ITIL v4 IT Service Management (ITSM) framework.
• Ensure that knowledge transfer and ITSM best practices between front- line staff and cross-functional teamsareimplementedappropriately, keeping in mindmaturing configuration, change management and incident processes.
• Contributeas anarchitect to IT security program administration/analysis.
• Transition services into production following ITIL and PMP methodologies.
• Implement an Incident Management process for Situational Awareness during major outages by serving as relay between the Service Restoration and Service Deskteams.
• Review and report daily, weekly, monthly program management KPI trend analysis and providepotential solutions ensuring Continued Service Improvement.
• Serve as ITSM Request for Work SME during Technical Review Boardpre-CABand pre-implementation activities.

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces 2021

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $115,000 - $195,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

• A minimumof12 yearsof recent and relevant experience.
• ITIL V4certification.
• Preferred education: A Bachelor's degree from an accredited college or university in business management, information technology management, or a related field.
• Preferred domain expertise:Program Management,ITSM/ITIL,Tools / Languages
• Preferred technical skills:ITSM SDLC-Service Delivery,Metrics and KPI Analysis,WorkForceManagement,Staffing Models,OLA,SOP,ITIL, PMP and SCRUM methodologies; ISO/IEC 20000,Avaya,Remedy,SiteScope, SolarWinds, Netcool, LANDesk, VMware, Jira, SQL, Java,LAN/WAN Protocols, Azure.
• Additional preferredcertifications:PMP,MicrosoftCertified Professional (MCP),CompTiaSecurity+
• Previous Transportation Security Administration (TSA) personnel clearance preferred but not required.
• Prior experience with and knowledge of TSA's mission priorities, systems, and applications preferred but not required.
• Strong written and oral communication skills. Ability to coordinate across large groups of people at multiple levels.