Job Details

Wanted: An experienced Secure Flight Mission Lead with demonstrated experience in planning, directing, and coordinating activities in such fields as electronic data processing, information systems, systems analysis, and computer programming; expert performance in Service Delivery to a wide scope of IT services and stakeholders, within infrastructure and platform support; experience implementing and monitoring software and systems tools across large enterprise environments. 

As a Secure Flight Mission Lead, you will:

• Work with the latest, cutting edge technology.
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Secure Flight Mission Lead:

• Recognize opportunities for innovation in developing and implementing program strategies while reducing organizational risk and expenditures. 
• Create a Service Delivery Plan with roadmap and gap analysis for Service Operations process improvements following the ITIL v4 IT Service Management (ITSM) framework. 
• Ensure that knowledge transfer and ITSM best practices between front- line staff and cross-functional teams are implemented appropriately, keeping in mind maturing configuration, change management and incident processes. 
• Contribute as an architect to IT security program administration/analysis.   
• Transition services into production following ITIL and PMP methodologies. 
• Implement an Incident Management process for Situational Awareness during major outages by serving as relay between the Service Restoration and Service Desk teams. 
• Review and report daily, weekly, monthly program management KPI trend analysis and provide potential solutions ensuring Continued Service Improvement.  
• Serve as ITSM Request for Work SME during Technical Review Board pre-CAB and pre-implementation activities. 

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:  

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces  2021

Veteran Hiring Awards:  

• U.S. Department of Labor Hire Vets Medallion  
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.  The salary range for this position is $115,000 - $195,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

• A minimum of 12 years of recent and relevant experience. 
• ITIL V4 certification. 
• Preferred education: A Bachelor’s degree from an accredited college or university in business management, information technology management, or a related field. 
• Preferred domain expertise: Program Management, ITSM/ITIL, Tools / Languages 
• Preferred technical skills: ITSM SDLC-Service Delivery, Metrics and KPI Analysis, WorkForce Management, Staffing Models, OLA, SOP, ITIL, PMP and SCRUM methodologies; ISO/IEC 20000, Avaya, Remedy, SiteScope, SolarWinds, Netcool, LANDesk, VMware, Jira, SQL, Java, LAN/WAN Protocols, Azure.  
• Additional preferred certifications: PMP, Microsoft Certified Professional (MCP), CompTia Security+  
• Previous Transportation Security Administration (TSA) personnel clearance preferred but not required. 
• Prior experience with and knowledge of TSA’s mission priorities, systems, and applications preferred but not required. 
• Strong written and oral communication skills.  Ability to coordinate across large groups of people at multiple levels.