Partner with internal and external Subject Matter Experts within CBP communications Offices to identify, develop, and recommend techniques to communicate operational policies, procedures, and information tailors to unique Program Management Offices. Team lead to execute programmatic decisions and own workstreams for communications plan development. Ability to own and dele

Understand and apply Human Centered Design (HCD) methodologies to conduct UX research with system end users and design user experiences that meet user needs Synthesize customer requirements, user needs, business objectives, and technical constraints communicated by stakeholders to generate design artifacts that advance the user experience and promote usability Create thou