Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high quality client delivery. Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on tr

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and document business processes and systems Facilitate requirements gathering and document requirements Support all design, testing, and documentation efforts Develop a comprehensive Test Plan and t