Position Description:
Ensures the security and safety of all assets within the supply chain, including inventory, facilities, fleet, Team Members, and customers for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Strong understanding of supply chain operations, risk management, and Asset Protection strategies. Focus will be on the effective safety protocols to safeguard assets, mitigate risks, and maintain a secure working environment while reducing exposure to theft-related loss.

Essential Duties and Responsibilities:

• Collaborates with other departments, monitors security incidents, trends, and patterns to identify potential threats, and develops strategies for mitigating risks.
• Collaborates with cross-functional teams to establish and enforce theft prevention measures, accesses control systems, and safety protocols.
• Establishes and facilitates community and outside warehouse relationships that facilitate impactful risk reduction to the Company divisions and brand, while maintaining safe physical sites.
• Provides training and education to Team Members on Asset Protection, Security, and Safety protocols.
• Stays up-to-date with emerging trends and technologies, recommends upgrades and improvements as necessary.
• Conducts compliance and audits, quality assurance, and risk assessments.
• Manages, conducts, and resolves internal investigations for theft and safety concerns, keeps accurate records using approved software.
• Reviews CCTV and conducts surveillance as needed.
• Analyzes information and evidence to identify theft and safety needs, including near misses.
• Develops and implements emergency response plans, evacuation plans, communication protocols, and incident management through partnerships.
• Conducts post-incident analysis and identifies areas for theft and safety improvements.
• Develops and supports investigations to all Asset Protection, Safety, and Fleet services as needed.
• Develops and maintains dashboards to support the assessment of areas of responsibility.
• Monitors the performance of security and related technology systems, including alarms, surveillance cameras, access control, and related technology, takes corrective actions as needed.
• Conducts risk assessments, partners with others as needed to identify potential security vulnerabilities, and develops plans to mitigate risks.
• Ability to work within multiple Asset Protection, Safety, and Fleet software platforms. Keeps up-to-date on existing software, and future software.
• Stays up-to-date with relevant laws, regulations, and industry standards related to Asset Protection, Safety, Fleet, and investigations.
• Identifies, develops, and maintains appropriate policies and procedures.
• Collaborates with legal counsel and external agencies when necessary to address theft, safety, compliance matters and legal proceedings.
• Provides guidance and training to Team Members on Asset Protection, Safety, incident reporting, and investigations.
• Manages relationships with vendors, Company departments, law enforcement and other stakeholders that focus on mitigating risk and shrink.
• Collaborates with other departments to ensure that theft and safety measures are integrated into the business strategy.
• Assists in ensuring Company compliance with relevant laws, regulations, and internal policies related to Asset Protection, Safety, and Fleet.
• Supports internal and external audits by providing data, documentation, and assistance in evaluating security data and controls.
• Identifies areas of non-compliance or potential vulnerabilities and recommend actions.
• Identifies needs, develops, and delivers trainings as needed.
• Reviews communications in a timely manner, checks for issues and addresses them appropriately.
• Maintains investigation skills for theft and fraud to maximize technology integration and usage.
• Maintains all related investigation training and certification.
• Must have a valid state-issued driver's license. Ability to safely operate reliable personal vehicles, and company vehicles, including the process of renting and operating rental vehicles. Travels by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travels to conferences and training locations are required.
• Conducts Asset Protection training to improve quality and performance.
• Attends all meetings as required to promote, and maintains systems and department services.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associate or Bachelor's Degree in a related field preferred.
• At least five years' experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss
• Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Familiarity with regulatory requirements related to the position, such as PCI-DCC and HIPPA.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.
• Ability to speak and read English proficiently.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.