Company Overview

Kenific Group Call Center Operations (KGCCO) is a division of a government contracting company based in the Washington, D.C. area, with employees located across the U.S. Our customers include the Department of Homeland Security (DHS), Department of Defense (DOD), the U.S. Army, the U.S. Coast Guard, and Defense Logistics Agency, among other federal and commercial clients. Our service offerings include contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity.

Position Description

KGCCO is seeking a motivated and enthusiastic recruiter to assist in staffing a call center supporting a federal agency contract. This position, located in Tampa, FL, is an excellent opportunity for an individual looking to gain recruiting experience in a high-volume setting. The right candidate will have a strong sense of responsibility and the ability to see the bigger picture while proving their ability to work independently. This candidate will also be able to adapt quickly and effectively to changing workload requirements.

Position Responsibilities

• Assist in hiring over 500 customer service representatives for high-volume call center.
• Take ownership of the candidate experience including assessing candidates' skills compared to the job requirement, scheduling and conducting interviews, reviewing assessment results, making hiring recommendations for candidates, and responding to candidate emails/calls.
• Work closely with recruiting team to develop a robust candidate pipeline from a variety of sourcing methods.
• Assist with job fairs and onboarding events in Tampa.
• Gain comprehensive knowledge of call center to better inform candidates about job opportunity.
• Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress.

Position Requirements

• Results-oriented and customer-service focused candidate with strong organizational and communication skills.
• Comfortable working in a fast-paced and deadline-driven environment.
• Experienced in building networks to find qualified active/passive candidates.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong attention to detail and accuracy, with ability to handle multiple tasks efficiently and effectively.
• Previous call center recruiting experience preferred.
• College degree a plus but not required.
• Previous experience utilizing an applicant tracking system (ATS). iSolved iHire experience is a plus but not required.

Location

• Hybrid position based in Tampa, FL area. Time will be split between remote work and in-person attendance at recruiting events, including job fairs and onboarding days.

Pay

• This is a temporary, salaried position and benefits are included.

Length of Assignment

• This position has a targeted start date of June 15, 2024, and is expected to continue through November 1, 2024. The position may be extended beyond November 1, depending on project requirements and staffing numbers.

Work Schedule

• The candidate must be flexible with schedule availability, especially during prime-time recruiting hours, which may include weekends. The targeted work schedule will be between the hours of 11:00am - 8:00pm Tuesday through Friday and 9:00am - 6:00pm Saturday and Sunday.
• Training at the start of the contract position will be scheduled for 9:00am - 6:00pm Monday through Friday, and the targeted schedule above will begin upon completion of training.

Background

• U.S citizenship is required.
• Candidate must be able to pass a standard background check, including criminal and credit checks.

The Kenific Group is an Equal Employment Opportunity Employer

The Kenific Group is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF:Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP'sPay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team atRecruiting@pantheon-data.comor by phone (571) 363-4020.

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