ID | 2024-3639 | Category | Legal/Compliance | Position Status | Regular Full-Time | Position Schedule | Monday-Friday | Shift | 8/5 |
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Customer Experience Administrator primary responsibilities include supporting the Customer Experience Manager by leading responses to escalated oral or written expressions of dissatisfaction received from patients regarding services or supplies rendered pursuant to the Patient Related Complaints policy. Specifically, addresses patient concerns where 1) there is a potential violation of HIPAA, Medicare Supplier Standards, or the law, or 2) patient is potentially unable to perform medical treatment as a result of company error or is irate and/or makes a threat to cancel and patient's complaints were not resolved operationally to the patient's satisfaction. This includes direct communication with CCS Leadership, Legal, and outside health plans. Duties may also include generation of patient correspondence; coordination of response with legal/compliance activities; and administrative support as well as routine office related functions.
Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.
The successful candidate will be an independent self-starter that:
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.