JOB SUMMARY: Under general supervision, provides clerical support through filing of departmental documents and patient records and scheduling patient appointments. Under direct supervision, assists with patient treatment as permitted by state guidelines. Under general supervision, transports patients, prepares treatment areas and equipment, cleans used equipment, monitors and maintains inventory of supplies, cleans and organizes the department. Serves a patient population of varying ages and diagnoses.

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:

University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Education & Training: High school diploma preferred. BLS required.

Work Orientation & Experience: Previous customer service experience preferred.

Skills & Abilities:

• Ability to handle multiple tasks simultaneously.
• Ability to operate various office machines.
• Ability to answer multi-line phones.
• Ability to maintain confidentiality.
• Ability to communicate effectively with internal and external customers.
• Ability to operate various software applications for word processing.
• Demonstrates excellent telephone skills and attention to detail.
• Ability to manage time and set priorities according to demands of the job.
• Ability to problem solve to perform essential functions of the job.
• Ability to adapt hours of availability to variable and changing needs of the organization.
• Ability to make independent decisions.
• Applicants must achieve a satisfactory score in a word processing and/or spreadsheet list.
• Excellent verbal, written, and non-verbal communication skills, including the ability to instruct others.
• Interpersonal skills to enable the aide to establish and maintain rapport with the patient.
• Ability to work cooperatively with a wide variety of healthcare providers and hospital team members.

All your information will be kept confidential according to EEO guidelines.