Job Summary:

Responsible for the effective supervision of the Patient Transportation Services. This includes but is not limited to the successful building and management of interdepartmental relationships, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. Assists the director with overall planning, organizing, and supervising of Patient Transportation and Hospital activities such as clinical emergency, emergency preparedness and security notification. Ensures compliance with regulatory agencies and with established policies and procedures.

Primary Duties:

1. Assists the Director in achieving financial objectives; ensures department operates within budget; controls expenses within area of responsibility. Ensures that department operations are conducted safely and in accordance with all Hospital and governing bodies rules/regulations. Responsible for implementation of safety initiatives.
   
   
2. Supervises Transport Associates, including monitoring attendance, productivity, and time and attendance reports. Inspects work performed, evaluates, and corrects methods and techniques. Escalates department and personnel concerns to the Director.
   
   
3. Assists in recruiting, interviewing, onboarding, orienting, training, and evaluating new associates.
   
   
4. Maintains CapMan Supervisor access, allows CapMan algorithm to dispatch transport associates, manually assigns, delays, and cancels job as appropriate in accordance with standards set by the Director.
   
   
5. Serves as point of contact for escalation between transport associates, House Administrators, nurses, and other requesting departments. Escalates to the Director as needed.
   
   
6. Explains dispatcher logic and transporter activities. Ensures proper operation of CapMan hardware, software programs, page and phone handling systems; troubleshoots and works with Information Systems and CapMan; ensures configurations are accurate and revise when necessary. Implements down time procedures when necessary.
   
   
7. Assists the Director in preparation, coordination, and implementation of the operations plan, reports on objectives and special requirements, estimates, budgetary requirements for equipment, supplies, and staff for area of responsibility. Reviews plans and coordinates staffing schedule with departmental peers. Monitors and adjusts staffing patterns and schedules to accommodate both planned and unexpected alternation in workload and/or resource availability. Establishes work schedules and staff assignments to ensure coverage as determined by the Director.
   
   
8. Supervises the staff schedules to maximize utilization of staff and minimize delays to patients. Sets standards for conduct of work and required performance and ensures compliance with such standards including uniform and equipment inspection.
   
   
9. Performs all duties of Transporter, including Transporting patient, his/her personal possessions, medical records, and attached clinical devices (IV's and oxygen) by wheelchair, stretcher, bed, etc. to and from various hospital locations, and to the hospital entrance, upon discharge. Ensures the safety of the patient during transport. Ensures the comfort of the patient by being attentive, offering blankets, checks modesty and engaging in appropriate conversation with the patient.
   
   
10. Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends. Recommends, develops, and implements process improvement initiatives.

Qualifications:

• High School Diploma or GED required.
• Associate degree preferred.
• 1-2 years of progressively more responsible job-related experience which includes supervision required.
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
• Proficient in all basic computer applications including Word, Excel, and PowerPoint