General Summary
Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department. This position demands an environment of exceptional confidentiality and strict adherence to and knowledge of regulatory requirements guided by state and federal laws. Also fulfills continuity of care (ROI) requests and other administrative and support tasks.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and children's health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you'll enjoy as a member of our team.
Education and Experience
Knowledge, Skills and Abilities
Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems.
All your information will be kept confidential according to EEO guidelines.