Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
• Handles user requests for system needs and upgrades that are unique or complex and require additional research.
• Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Administers and runs complex tests on operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis and diagnostics on the more unique or complex production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Conducts cost analysis of proposed new/upgraded platforms and technologies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Acts as a mentor to junior team members by providing guidance and expertise on troubleshooting unique or complex problems.
• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
• CompTIA A+ or ITIL certification preferred
• 7-10 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Server Operating Systems; Tech Architecture-Server Operating Systems and Tech Architecture-System Maintenance.
• Configuration and installation of Windows physical and Virtual Servers.
• Patch Management, familiarity with WSUS.
• Active Directory and User Account Management.
• Ability to work independently, and as part of a team.
• Windows Server Operating Systems.
• Powershell or VB Scripting
• SQL Server setup

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.