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Senior Director, Account Management
Baltimore, MD
Job Description
Exceeding Client Expectations
Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm's diversity and inclusion priorities with planful and focused talent planning
Achieving Financial Results and Contributing to Firm's Revenue Growth
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Attributes
Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Financially astute - commercial oriented, strong financial acumen
Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
Obsessed with customer habits and the data derived from those behaviors; keenly awareof trends within the industry
Commercially astute: quickly recognizes the different levers to pull to drive growth andincrease productivity
Transformational leadership - leads change with energy and resilience to propel thebusiness forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Operational "heft" -comfort and experience with complex, large, and heavily matrixedorganizations
Requirements:
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies; must bring experience delivering in a manufacturing environment
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred
Location: Baltimore, MD
JLL is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm's diversity and inclusion priorities with planful and focused talent planning
Achieving Financial Results and Contributing to Firm's Revenue Growth
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Attributes
Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Financially astute - commercial oriented, strong financial acumen
Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
Obsessed with customer habits and the data derived from those behaviors; keenly awareof trends within the industry
Commercially astute: quickly recognizes the different levers to pull to drive growth andincrease productivity
Transformational leadership - leads change with energy and resilience to propel thebusiness forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Operational "heft" -comfort and experience with complex, large, and heavily matrixedorganizations
Requirements:
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies; must bring experience delivering in a manufacturing environment
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred
Location: Baltimore, MD
JLL is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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