The Office of Student Financial Services at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid Outreach to help support the university's mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Associate Director for Outreach & Retention, this position will serve as one of four primary outreach coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will create and deliver financial aid literacy training to prospective and current students, serve as the primary point of contact for the daily coordination and troubleshooting of student financial concerns, review special circumstances and appeals, and perform regular outreach to students with incomplete application materials. S/he will provide ongoing financial aid counseling to students and families in all phases of the financial aid application process, and work collaboratively with other staff members in the financial aid office, as well as other JHU organizational units as needed. S/he will also coordinate outreach efforts to undergraduate students to help facilitate the on-time disbursement of financial aid, giving special attention to vulnerable student populations, such as first-generation and low-income college students and students on financial aid warning and probation. This position will also help identify areas for increased efficiency and improved workflow associated with the processing of financial aid application materials. Occasional travel to local high schools, conferences, and admission events required, requiring some evening and weekend work.
This position offers a hybrid work model, candidates must have the ability to participate in meetings, receive and make phone calls, attend periodic in-person meetings, and attend in-person training and conferences, as needed.
Specific Duties & Responsibilities
Classified Title: USS Financial Aid Administrator
Job Posting Title (Working Title):Assistant Director, Financial Aid Outreach
Role/Level/Range: ACRP/03/MD
Starting Salary Range: $55,200 - $96,600 Annually ($60,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri / 8:30am - 5:00pm
Exempt Status:Exempt
Location:Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services