General Summary

Under general direction, assess and direct the implementation of staffing, departmental or procedural changes. Coordinate and supervise the support functions including: Business Operations, Materials Management and staff such as Anesthesia Techs and OR assistants. Ensures complete and proper preparation of the department and the operating rooms for patient/case needs. Works with team to run daily OR schedule from a technical perspective. Operates within budgetary parameters, ensures appropriate resources (staff, supplies, and equipment) are utilized based on complexity of procedures, patients and service locations. Provides input on performance evaluations and participates in corrective actions and staff counseling as needed. Coordinate and delegate equipment, supplies, room turnovers, transport of patients, storage of OR beds, equipment, including anesthesia turnover. Coordinate business operations such as financial/budget reports, purchasing, inventory, contracts, vendor management and other related areas.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve and its individual residents.

Reporting Relationships

Reports directly to the Perioperative Services Operations Manager with indirect reporting to the Nurse Manager of procedural areas to which assigned.

Provides supervision of all departmental support personnel.

Working Conditions

Works inside, in a clean well-lighted environment. May be exposed to frequent interruptions and multiple crisis situations. Potential for regular exposure to communicable diseases and hazardous materials, such as chemicals and cleaning agents, requiring the observation of Standard (Universal) Precautions and safe handling practices. May be physically and verbally abused by patients. Expected to work on rotating shifts including weekends and holidays as necessary. May be expected to work on other than regular Unit to provide adequate staffing, if the need arises. Participates in temporary assignment measures of Department of Nursing. This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting.

Physical Requirements

Standing, sitting, bending, and walking is required three (4) to five (7) hours/shift. Involves heavy lifting, carrying, pushing, and pulling of patients and equipment weighing in excess of one hundred 100 lbs in accordance with Safe Patient Lifting policy. Fingering, reaching for, grasping, and handling equipment/supplies zero (0) to three (3) hours/shift. Requires hearing/listening to differentiate sounds three (3) to five (5) hours/shift. Visual acuity is necessary to read charts, document, and use various instruments/equipment zero (0) to three (3) hours/shift. Requires appropriate listening and speaking skills to converse with patients, staff, visitors, and physicians zero (0) to three (3) hours/shift.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES

Standards of Service Excellence

Dedicates oneself to exceptional service by practicing, supporting and exemplifying the Standards of Service Excellence behaviors in daily work practices.

Attitude Standard

• Treats all customers as our priority
• Demonstrates care, courtesy and respect when providing high-quality service
• Thanks customers for choosing UM BWMC

Appearance Standard

• Dresses professionally
• Wears ID badge correctly
• Maintains a neat and organized work area

Accountability Standard

• Respects and takes pride in UM BWMC
• Uses sound judgment
• Accepts responsibility for own job and actions
• Avoids blaming others
• Apologizes for mistakes; makes things right when you can

Communication Standard

• Answers telephone call within three rings; identifies name & department
• Avoids medical jargon
• Limits personal cell phone use

Courtesy Standard

• Extends an offer to provide additional service
• Acknowledges customer's arrival and wait time
• Allows others to enter and exit first
• Maintains appropriate noise levels
• Frequently stops to assist patients/visitors with directions
• Personally walks the patient/visitor to destination
• Engages visitors in elevators
• Practices Service Recovery when necessary
• Uses or directs patients, visitors, or employees to proper elevators
• Can identify proper elevators for
• • Visitor Elevators
• • Patient and Staff Transport Elevators
• • Support Services Dirty/Clean Elevators

Privacy Standard

• Keeps patient and employee information confidential
• Communicates confidential information on a need-to-know basis
• Provides privacy and dignity to all patients; respects patient privacy
• Maintains confidentiality while on phones and computers

Safety Standard

• Reports incidents promptly
• Wears personal protective equipment
• Identifies and reports safety hazards

Teamwork Standard

• Shows courtesy, respect and consideration to fellow employees
• Assumes co-worker wants to do a good job
• Provides praise and recognition
• Receives peer recognition
• Addresses concerns appropriately
• Helps when he/she can; asks for help when needed

Competency Assessment Process

• Demonstrates specialty specific competencies.
• Demonstrates competencies required as outlined in the departmental performance standards.
  • Maintains safe environment utilizing appropriate equipment and safety devices.
  • Recognizes vital signs that fall outside of normal limits.
  • Recognizes the potential for abuse or neglect.
  • Demonstrates knowledge base and actions in the care of age specific populations.
• Demonstrates an awareness of own learning needs and seeks ways to meet these in order to maintain competency and respond to departmental demands.

Attendance

Maintains a satisfactory attendance record

DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES

Maintains accountability for meeting basic physical, psychosocial,and environmental needs of the patient.

Assumes administrative responsibility for specified aspects of unit operations,as assigned by the Perioperative Services Operations Manager

• Ensures efficiency and consistency of unit operations through implementation and monitoring of departmental policies and standard operatingprocedures.
• Supports administrative perspective when interpreting policy decisions to staff.
• Combines ethical judgment with technical skills within the policy and legal guidelines of the organization.
• Participates in the development and achievement of unit goals and objectives.
• Recommends changes and improvements to operations, and prepares justification of same.
• Participates in review and/or revision of unit standards to include policies, Procedures, protocols and standard operating procedures.
• Leads supply chain inventory

Assumes responsibility for Human Resources functions, as assigned.

• Participates in or oversees staffing and scheduling of designated personnel.
• Completes performance reviews on designated and personnel.
• Actively participates in recruitment and retention activities for designated area.
• Coordinates orientation, inservice and continuing education activities with the OR educator

Ensures material resources are adequate to meet the needs of designated patientpopulation.

• Identifies alternatives that represent improvement to existing supplies andequipment.
• Participates in and/or provides significant input into budgeting process for supplies and capital equipment.

Performs any and all duties involving direct patient care as assigned bythe RN within guidelines provided by the Maryland Nurse Practice Act and hospital policies and procedures. Works in coordination with charge nurse.

Maintains a clean, healthy, and quiet environment for patients, visitors,and associates. Directs and performs Operating Room environmental responsibilities, patient transfers,and maintains room supplies. Prioritizes duties and directs anesthesia aides/ technicians.

Maintains effective communication with all levels of the patient care teamutilizing lines of authority appropriately. Trains and mentors new staff.

Formulates and maintains effective working relationships with all healthcare team members, patients, and significant others.

Experience the highest level of appreciation at UM Baltimore Washington Medical Center - named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the state's busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we're home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland's health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Qualifications

• AA or AS in business, medical related, supply chain or related degree required. BA or BS in business, medical related, supply chain or related degree preferred.
• Minimum of one (1) year of experience as an anesthesia tech required.
• Minimum one (1) year previous experience in a supervisory position required. Two (2) years in a lead responsibilities role in an operating room environment preferred.
• BLS required.
• Must understand Budgeting and Materials Management.
• Must understand the roles and responsibilities of the Operating Room support staff.
• Must have knowledge of anesthesia equipment and OR equipment.
• Must be organized and able to work quickly and accurately in a rapidly changing environment.
• Must be able to follow detailed instructions.
• Must be able to work under stress and maintain calm during emergency situations.
• Must be able to delegate, coordinate and follow-up with staff members.
• Communication skills required to interact with patients and staff at all levels.
• Computer skills including Outlook, Excel and Word required.
• Must be able to represent support services and Finance at the management level.
• Knowledge of computerized inventory system

All your information will be kept confidential according to EEO guidelines.