ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Case Manager provides direct client support while determining eligibility for the District of Columbia's Department of Human Services - Emergency Rental Assistance Program (DHS-ERAP). The position works with clients, landlords, and when necessary other collateral contacts to ensure clients obtain or maintain their housing.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Interview clients for direct service needs and develop a case plan with the client including written short-term and long-term goals and tasks to achieve housing stability. Make referrals as needed.
• Conduct ongoing assessments of client needs and reevaluate goals with clients at regular intervals. Deliver and coordinate services to individuals and families and maintain direct contact.
• Facilitate daily crisis management, acting as a liaison between client and client's environment.
• Collaborate with other disciplines including substance abuse, legal, medical, educational, vocational, and mental health professionals, and other service providers.
• Make appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment, and housing needs.
• Create and maintain case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, reports, medical reports, referrals, discharge summaries, visitation records, and educational information in designated databases such as the Homeless Maintenance Information System (HMIS), QuickBase and STEP within contract requirement timelines.
• Enhance the client environment by creating a hospitable and customer-oriented facility.
• Complete reports and maintain statistical data, meet programmatic, documentation, and other performance standards, on an ongoing basis.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Bachelor's degree in mental health, counseling, social work, human services, or a related field
• For social work degrees, social work licensure in the appropriate jurisdiction is required.
• For professional counseling degrees, professional counseling licensure in the appropriate jurisdiction is required.
• One (1) year of experience working as a case manager in the social services field.

SKILLS and COMPETENCIES:

• Ability to listen actively, communicate effectively, and convey points clearly in written and oral form. Organizational and time-management skills, including the ability to be flexible and prioritize tasks.
• Customer service skills, including the ability to calm frustrated clients and deal with clients in a professional, friendly, and patient manner.
• Skill in the use of computers, preferably a PC, Windows-based operating environment, Microsoft Office products, cloud environment, and databases