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Engineering PM - Optical, Position Description

Support Project Management team with the deployment of Optical systems solutions.

SCOPE

• As part of the Major and Markets franchise, the role of Engineering PM is to provide support for technical related matters relative to implementation of optical networks and reconfiguration services.
• Product line includes Optical 6500 Layer 0, Layer 1, and Layer 2. RLS (Reconfigurable Line system), ELS, Waveservers, Waverouters etc.
• The EPM collaborate with the PM team members about the proposed optical solutions, to ensure Ciena delivers a timely and quality service to the customer.
• The EPM is a customer facing position and will be responsible for some presentations and/or consultation with the end-customer.
• The EPM will provide a first point of contact for field deployment related issues, and support for the implementation team.
• The EPM will interface with Sales Engineering and the various services engineering teams (upgrades, reconfiguration team, deployment teams, etc.) to ensure a smooth delivery of the technical solution to the end customer.
• Troubleshooting skills and previous knowledge of Ciena portfolio an asset.

PROFILE

• Results oriented, Collaborator, Accountable
• Strong outstanding verbal and written communications.
• Self-motivated, passionate, customer focused with ability to collaborate and interact with cross-functional organizations within Ciena and customers.
• Breadth of technology, services and business acumen.
• Strong planner and organizer. Ability to execute experiments while meticulously documenting results for communication to stakeholders
• Ability to be resilient and work under high stress situations involving live customer traffic.
• Good problem-solving skills down to the design level and then translating that back to Engineering for resolution.

EDUCATION AND EXPERIENCE

• Technical Degree; BS or MS in Engineering or Computer Science or relevant experience
• Knowledge of Ciena products, particularly 6500 and RLS

CANDIDATE PROFILE

• Excellent verbal and written communications skills
• Excellent presentation and customer service skills
• Strong working technical expertise in optical systems (OME 6500 and RLS)
• Excellent systems level understanding and an ability to learn and apply new concepts and technologies quickly.
• Flexible, able to handle multiple tasks with minimal supervision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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