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Site Reliability Engineer I
Saint Paul, MN
Job Description
- Use Granicus Applications and Understand Impact on Government and Citizen Interaction
- Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
- Independent & Collaborative Troubleshooting of Application, Service, and System Issues
- Document and Escalate User Stories, Bugs, and Defects
- Establish and Maintain SLI, SLO, and SLA targets for applications and services.
- Use software development best practices to automate solutions and eliminate toil.
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.
- Understand and value the "Customer Experience" and how to support people.
- Are constant learner with aspiration to make major contributions to challenging projects.
- Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
- Have 2+ year of experience working in AWS/Azure or certification.
- Have 2+ year of experience supporting Windows and Linux servers.
- Have hands-on experience writing and troubleshooting Python.
- Understand relational databases (SQL) and can efficiently connect to databases and query data.
- Have direct experience using monitoring tools such as New Relic, or Elastic.
- Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
- Have experience using CI/CD tools like Gitlab or Jenkins.
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
CJIS Requirement
To be considered for this position you must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government. To obtain this clearance you must meet the following requirements:
- U.S. Citizenship
- 10 years of U.S. residency status
- Passing of an in-depth, government sponsored background check
GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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