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We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.
SUMMARY:
The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.
This role will have the flexibility of working in office 4x week and 1x week remote with the primary office location in Jessup, MD, located at 8265 Patuxent Range Rd.,
Jessup, MD. There will be some time also working out of the Chantilly, VA office located at 14120 Sully Field Circle, Chantilly, VA.
PRIMARY RESPONSIBILITIES:
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Supervise the schedule of service and install appointments, maximizing efficiency of teams and delivering high level of customer service throughout the process.
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Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process.
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Coordinate and oversee job folders and other documents related to operational functions.
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Responsible for A/R with a focus on maintaining lowest level possible.
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Ensure open communication between sales, operations and install teams on a daily basis.
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Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement.
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Develop and maintain standard operating procedures.
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Provide training and direct daily work of direct reports.
QUALIFICATIONS AND SKILLS:
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Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of experience and education.
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Demonstrated ability to work with minimal supervision.
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Proven ability to remain calm during stressful situations.
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Excellent organizational skills.
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Demonstrated leadership skills in directing, managing, and motivating employees.
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Excellent communication skills.
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Excellent analytical skills.
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Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction.
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
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Medical/Dental/Vision/Life Insurance.
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Health Savings Account contributions.
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Paid holidays plus PTO.
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401(k) plan & contributions.
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Professional development and tuition reimbursement opportunities.
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Charity contributions.
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Nationwide career opportunities.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
* 2020 Andersen brand surveys of U.S. contractors, builders & architects.
* 2020 Andersen Brand Survey of U.S. homeowners.
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.