Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years' related experience in an accredited clinical setting. (Required)
Functional Accountabilities
Specimen Processing
- Process specimens by centrifugation, aliquot and sort into specific test areas and for storage.
- Coordinate the pickup and delivery of specimens for specific areas of the laboratory.
- Troubleshoot specimen processing procedures.
- Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.
- Perform order and result entry, reference lab batch creation/release and special handling/packaging for send-out specimens.
Patient Services
- Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.
- Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.
- Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.
- Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer-oriented manner.
Administrative
- Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers.
- Answer telephone professionally and courteous.
- Verify insurance eligibility and coverage for anticipated procedures.
- Notify parents of the need for completed insurance referral form or preauthorization of test requests.
- Counsel parents or refer parent to Manager or Coordinator for financial information and direction.
- When assigned, train employees, students, and others in the duties described in job description.
Lab Tests
- Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.
- Check test requisitions for completeness.
- Request additional forms or documents from referring physician as necessary.
- Confirm ICD9 codes are included and contact referring physician to confirm.
- Contact referring physician to confirm questionable test requests.
- Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.
Maintenance
- Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.
- Order routine inventory and supply requests.
- Distribute forms/letters/mail/lab results.
- Maintain Lab Customer Service Desk files.
- Copy, fax and distribute documents.
Phlebotomy
- Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.
- Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.
- Set up simple bacterial/viral cultures and enter specific test results into the computer.
Organizational Accountabilities
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met.
Teamwork/Communication
- Demonstrate collaborative and respectful behavior.
- Partner with all team members to achieve goals.
- Receptive to others' ideas and opinions.
Performance Improvement/Problem-solving
- Contribute to a positive work environment.
- Demonstrate flexibility and willingness to change.
- Identify opportunities to improve clinical and administrative processes.
- Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
- Use resources efficiently.
- Search for less costly ways of doing things.
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance.
- Continuously validate and verify information needed for decision making or documentation.
- Stop in the face of uncertainty and takes time to resolve the situation.
- Demonstrate accurate, clear and timely verbal and written communication.
- Actively promote safety for patients, families, visitors and co-workers.
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.