Responsibilities:

• Provide oversight and strategic direction in the development of building Service Central presentations and other deliverables for executives.

• Provide strategic communications support and advice in areas that will enable engagement, practices, and processes by which current and future workforce capabilities can be assessed.

• Support strategic efforts to develop and execute stakeholder engagement and change & communication strategies to support streamlined centralized communications and provide quality assurance.

• Support collaboration, coordination, editing documents and scheduling of meetings.

• Schedule and set-up video conferencing for meetings and coordinate reservation of conference rooms.

• Knowledge and understanding of ITIL processes to include Knowledge, Service Catalog, Request Fulfillment, Problem, Incident, Change Management, Service Asset and Configuration Management

• Capture current processes and workflows

• Revise documentation to reflect the integration of Service Central components

• Complete Executive Process Briefs for each module/process area

• Maintain an integrated process map of Business Services

• Advise the government regarding process improvement strategies

Qualifications:

• Must have an active/current TS/SCI and ability to pass CI Poly.

• At least 10 or more years of specialized experience in the information technology field.

• Bachelor's degree or equivalent training and/or experience. Prior experience with Service Management and Delivery with solid knowledge and understanding of IT Operations.

• Experience with instrumentation of ITSM processes in IT Service Management software suites (i.e.Remedy, ServiceNow, etc.).

• Ability to workeffectivelywith mid- and senior-level civilian/military personnel.

• Ability to work independently, demonstrated flexibility and adaptability to quickly adjust to changing priorities and support tasks as assigned by Service Operations Division Chief.

• Detail oriented, strong analysis and organizational skills, forward-thinking skills to anticipate and proactively provide recommendations to customer and team.

• Ability to communicate clearly and concisely, both orally and in writing. Strong public speaking skills required. Ability to create original documentation.

Travel Requirements:

• Travelmaybe required within Washington National Capital Region (NCR) on anas-needed basis for customer or corporate requirements.

Level of Responsibility:

Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs.

Reporting Chain:

• This position reports directly toAxiologicSolutions'assigned Task Order Lead.

Level of Supervision Required:

The supervisor sets the overall objectives and resources available. The employee plans and carries out the assignment resolves most of the conflicts, coordinates work with others and interpret policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

• While performing the duties of this job, the employee is regularly required to communicate within a team environment.

• Ability to type, sittingor standing,to complete work functions for hours at a time;abilityto move between sitting, standing and walking on a frequent basis.

• This is a full-time position, requiring 40 hours per weekon site,Monday through Friday,within the contract hours of 6:00 a.m.to 6:00 p.m.