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| Requisition ID | 2023-11196 | Category | Technical Support |
Datawatch Systems, Inc., a leader in commercial building electronic access control and alarm monitoring, is seeking a Service Technician to service our access control and CCTV systems in commercial building in the DMV region.
The Service Technician will respond to calls for service from customers. They will travel to customer sites to troubleshoot and repair access control and alarm monitoring equipment. The Service Technician will interact with the customer, vendors and other Datawatch employees to resolve issues to the customer's satisfaction.
The hours for this position are noon - 8:00 pm Monday through Friday with some opportunities for overtime. Region of responsibility includes DC, MD and VA.
Pay starts at $25/hour commensurate with experience plus benefits and paid time off. Cell phone, computer, and use of company vehicle. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D. DCJS #11-2294.
- Interact with customers to describe problems and resolutions
- Ticket completion through a mobile device
- Regularly check in with their supervisor
- 3 to 5 years of experience servicing access control, CCTV, and burg systems
- HS diploma or equivalent
- Excellent verbal and written communication and customer service skills
- Detailed oriented and must have a willingness to learn
- Able to use a multi-meter
- Basic understanding of relay logic
- Able to climb ladders
- Able to lift 50 lbs
- Experience working with Access Control, CCTV, & ADEMCO required
- Valid drivers license
Benefits
Choice of Medical Insurance plans
Choice of twoDental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Ability to buy Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
Datawatch Systems is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. It is the policy of Datawatch Systems to strictly prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, citizenship, past, current or prospective military service, protected veteran status or any protected class recognized by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination from employment. E/O/E/M/F/D/V