• Come join our team! We currently have an exciting possible Temp-to-Perm opportunity in Hunt Valley, MD for a Customer Service Coordinator Maintaining and developing customer relations within the Machinery Division by coordinating with internal departments and by building customer relationships to ensure positive customer interactions. Must be skilled in Word/Excel spreadsheets.

• Maintain and develop customer relations within the Machinery Division by coordinating with internal departments and by building customer relationships to ensure positive customer interactions.
• Increase customer satisfaction throughout our business.
• Coordinate, confirm, and attend service visit exit meetings to provide support to Field Service Engineers and customers.
• Follow up post service visit ensuring customer receives service report and all quotations recommended during the visit.
• Will follow up with customers after service is complete and maintain relationship continuously.
• Work with the supporting customer service engineers to maintain accurate schedule and workflow.
• Coordinate follow up for any service contract.
• Coordinate follow up on rebuild quotations and the customer call log.
• Gather customer feedback and work internally to address their concerns.
• Manage daily service requests.
• Coordinate schedules with customer service teams.
• Analyze customer feedback to improve customer service.
• Provide excellent customer service including answering customer queries and responding to client feedback.
• Respond to customer emails, letters, and phone calls in a timely and professional manner.
• Assist the Business Development Manager as directed.

• 2+ years of customer service experience.
• Word/Excel spreadsheet competence.
• SAP experience and/or equivalent systems.
• Excellent customer service skills.
• Need someone motivated and organized.
• Excellent problem-solving skills.
• Attention to detail is required.
• Ability to work in fast paced changing environment.
• Exceptional organizational skills.
• Occasional overtime during the week/weekend may be required.

• Past experience working for a manufacturing company is a plus.

• High School Diploma/GED

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.