Here at Mott MacDonald, we are experts in engineering, management, and development services supporting multisector project work in over 150 countries. One of the largest employee-owned companies in the world, we pride ourselves in our ability to deliver exceptional outcomes through the connected thinking of our 16,000+ talented consultants. Sustainability and innovation are at the heart of all of our sectors which, in North America include Advisory, Built Environment, Energy, Transportation, and Water.

Mott MacDonald is looking for an experienced individual to work with our heavy rail transit client. Responsibilities and minimum requirements for this position are provided below.

As a Specialist III - Technical Writer forContinual Process Improvement (CPI) you will map mission-critical procedures, ideas, and principles throughout the organization to enhance overall performance. Here, your work will produce the most efficient systems possible, implementing continuous process improvement techniques that streamline, optimize, and minimize waste, variation, and defects using Lean Six Sigma methodologies.

As a Specialist III - Technical Writer for CPI, you will help ensure today is safe and tomorrow is smarter. Our work depends on a CPI Technical Writer joining the Communications & Signaling (COSI) Department to analyze, plan, and simplify cross-functional business processes, consult with customers/stakeholders, and secure support for project implementation and change management from key stakeholders and vital process owners.

Responsibilities:

• Examine the organization's business processes and offer solutions that create efficiencies and lead to measurable, long-lasting adjustments and quantifiable business results
• Work closely with the Documentation Control team to perform business process consulting to the department's mission and support elements
• Analyze and identify key processes for successful operations within the organization and key systems used
• Understand key success factors of customer business support processes, and integrate them with respect to unit requirements, operational requirements, products, services and processes
• Design and recommend as part of a team, new or revised internal business processes, using existing solutions/systems or consulting on technology tools needed to operate the change
• Partner with subject matter experts to identify and define business process improvements and provide methods to achieve improvements
• Provide an analysis of the documented actions using commercial best practices in the areas of software, hardware, and lean process improvements
• Provide potential Courses of Action (COAs) for enhancements to the baseline that has been established by the business process owners
• Provide technical solution support for the implementation of approved COA's
• Document COAs including flowcharts, data models, organization requirements tables, and risk assessment methodologies
• Employ lean practices including the development of process maps and documentation of recommended lean practices as a result of analysis and sustainment recommendations
• Regularly monitor the implementation of solutions to achieve objectives and expected benefits

Qualifications:

• Education: Bachelor's Degree in business administration, finance, industrial engineering, information technology, or a related field
• Required Experience: 5 + years of related experience
• Required Technical Skills: Proficiency with MS Office Suite; proficiency with process modeling tools such as Visio or ARIS; proficiency with collaboration tools such as MS SharePoint, One Note, JIRA
• Required Skills and Abilities: Ability to work across functional areas to drive continuous improvement; excellent written and verbal skills; demonstrated ability to work in high paced and changing environments; problem-solving and analytical capabilities
• Preferred Skills: Certified Six Sigma Green Belt; Continuous Improvement Manager certification
• Location: On Customer Site in either Alexandria, VA or New Carrollton, MD

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Equal employment opportunity is the law.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status.

Hybrid working policy

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

More about Mott MacDonald

We're a global engineering, management and development consultancy.

Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person's differences and striving to meet their needs.

Our values: progress, respect, integrity, drive, excellence