General Summary

Under direct supervision of the on-site physician, assists in the delivery of patient care. Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMR for documentation purposes. Fulfillment of job duties requires the employee to have access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day to operations and patient flow and acts as a resource for Medical Assistant I.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists physician during physical exams and procedures.

2. Ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.

3. Assists staff with scheduling appointments, requesting medical information, test results, photocopying, filing and other tasks as assigned.

4. Assists with obtaining authorizations or referrals needed.

5. Maintains patient charts and ensures information is filed/scanned accurately.

6. Functions as a collaborative team member; demonstrated commitment to group goals and teamwork.

7. Takes vitals on all patients to include height, weight, blood pressure and temperature.

8. Completes patient history, medication documentation, and other orders as instructed by the provider.

9. Performs point of care testing, phlebotomy and specimen collection, assists the providers with basic routine tests, injections and procedures (ECGs, Blood Glucose, etc.).

10. Maintains clinical equipment and notifies management of issues or concerns.

11. Operates equipment in a safe and competent manner.

12. Enters other pertinent patient data into EMR as requested by the provider.

13. Accurately documents point of care results to ensure charges are sent by the close of business.

14. Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.

15. Answers phones, screens calls, and communicates messages accurately and in a timely manner.

16. Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when appropriate.

17. Exhibits compassion and empathy for all patients and families at all times.

18. Functions effectively in all MA roles specific to clinic. Works independently and servers as a resource for others. Serves as preceptor/mentor/coach to new MAs and MA students within the clinic.

19. Administers select medications and injections under direct supervision of physician as per clinic policy. Assist in the UMMS immunization program, including giving injections and tracking data in a computer program.

20. Participates in MA skill development and competency evaluation. Participates in clinic peer review process.

21. Responsible for self-learning; attends educational offerings and in-service independently.

22. Active participant in clinic huddles/staff meetings.

23. Performs other duties as assigned.

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Education and Experience

• High School diploma or equivalent required.
• Completion of an accredited Medical Assistant program or specialized certificate required.
• Two (2) years of medical assisting and medical clinic experience required.
• Active member of the American Association of Medical Assistant (AAMA) required.
• Current BLS certification or obtained prior to providing direct patient care is required.
• Maintain three continuing education units per year.

Knowledge, Skills and Abilities

• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.

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