Please contact your Administrator to change your authorization settings.
| Requisition ID | 2023-11886 | Category | Management |
Datawatch Systems, Inc. is seeking a Service Dispatch Supervisor based out of our Bethesda, Maryland headquarters. The Service Dispatch Supervisor will be responsible for overseeing the Service Dispatch team and a small group of technicians during the evening hours. They will support the Service Technicians as they complete tickets and coordinate service calls with the customer. The schedule for this position is Monday - Friday, 2 pm - 10 pm.
Pay rate is $25-30/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V
- Manage the Service Ticket Queue
- Schedule and dispatch technicians
- Create work orders and assist with equipment requests
- Create and complete service proposals
- Monitor phone and service ticket volume
- Supervise small group of technicians
- Provide technical support to technicians/contractors as needed
- Troubleshoot service requests prior to entering work order ticket
- Minimum 3 years' experience working in access control
- Minimum 2 years' experience providing client support
- High school diploma or equivalent
- Bachelor's degree preferred
- Proficient in Microsoft Office applications
- Strong general knowledge of the access control industry
- Able to multitask and exceptional organizational skills
- Display sound judgement and critical thinking skills
- Active listener and excellent communicator
Benefits
Choice of multiple Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
Datawatch Systems is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. It is the policy of Datawatch Systems to strictly prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, citizenship, past, current or prospective military service, protected veteran status or any protected class recognized by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination from employment. E/O/E/M/F/D/V