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Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and
Posted 6 days ago
Guide inbound/outbound airplanes to and from the gate. Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner. Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Clean aircraft passenger cabins between flights
Posted 6 days ago
Serve as team lead to assist office agents in directing agent activity, resolving customer concerns, and investigating documentation discrepancies. Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo under applicable TSA, FAA, Government, and Air Carrier rules and regulati
Posted 7 days ago
Ensure training is performed consistently and is conducive to learning; perform ad hoc station training as needed. Serve as liaison with insurance company on both pre and post loss control in absence of Regional Safety Manager; maintain information on all injury and liability claims and investigate as necessary Perform statistical reporting and trend analysis at station l
Posted 7 days ago
Manages all human resource functions for assigned location to include recruitment, new hire processing, benefits enrollment, worker's compensation, etc. Acts as the main employee contact for employment related issues at the station. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintains knowledge of legal requirements and gove
Posted 7 days ago
Check in passengers and their luggage at the ticket counter and gates.Patiently handle customer concerns and complaints regarding ticketing and baggage handlingKnowledgeably answer inquiries regarding flight schedules, fares, and other questions as they ariseMake announcements at the gate or over the general PA system regarding flight activityBe responsible for all flight
Posted 7 days ago
are not limited to the above job descriptions. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital sta
Posted 7 days ago
Duties required but not limited to Facilitate the loading and unloading of cargo to and from trucks Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo Issue appropriate warehouse receipt or collect signed copy of delivery receipt Ensure that cargo has a proper release issued by office personnel controll
Posted 7 days ago
The work of an Office Agent includes butisnot limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of C
Posted 7 days ago
The work of a Warehouse Supervisor includes but is not limited to the supervision of the work of a Warehouse Agent including but not limited to the accepting and delivery of cargo and mail shipments, loading and unloading of mail and cargo to and from carts, build and breakdown of aircraft ULDs, transporting cargo to and from aircraft, fill ULD forms, perform cargo and UL
Posted 7 days ago
Assign duties to each Agent working the incoming/outgoing flight. Sort, load/unload, and transport cargo and US Mail; operate a forklift and pallet jack as required Ensure airway bill data is entered accurately and perform security screening of cargo prior to transport Remove Foreign Object Debris (FOD) from in and around the cargo warehouse Be on time, be prepared, and b
Posted 7 days ago
Guide inbound/outbound airplanes to and from the gate. Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner. Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. Clean aircraft passenger cabins between flights
Posted 7 days ago
Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Develop and manage a team of skilled professionals. Validate and adjust employee schedules as needed Manage to productivity goals Develop, imple
Posted 7 days ago
The work of an Office Agent includes butisnot limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of C
Posted 7 days ago
Cultivate and manage a team for our cargo handling account. Develop, implement and monitor the cargo operation plans to meet account standards. Work on all levels in the operation and widely differing groups of people (airlines, agents and forwarders). Communicate with all Government Authorities for the compliance of aviation and local laws. Oversee handling service for a
Posted 7 days ago
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