Client Program Manager
Austin, TX 
Posted 19 days ago
Job Description

About Us

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.

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We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

HDR is looking for a Client Program Manager to join our growing Water Business Group in Austin, TX.

Primary Responsibilities
In the role of Client Manager, we'll count on you to be:

Client focused to best align client's mission, vision, and project needs to HDR

  • Serve as the Client Manager for selected key clients
  • Develop and drive individual long-range client-centered mission, vision, strategy, and service
  • Have an entrepreneurial spirit to grow and expand our Austin area Water clientele
  • Responsibilities also include collaborating with other technical and marketing staff in the pursuit of new projects, taking a leadership role in selected key pursuits,
  • Support the development of and provide reviews of scopes of work, fee estimate, project risk identification and project schedules.
  • Ensure project delivery process is aligned with client expectations
  • Identity and apply HDR's initiatives to Central Texas clients as applicable
  • Participate in industry associations and serve as a company role-model in business and community organizations.
  • Develop relationships with industry counterparts in other consulting organizations
  • Work with our area and regional marketing teams to build our brand, visibility and increase our market share in the water market.
  • Assess market potential for specific clients and with support of our marketing team, position HDR for successful capture of these opportunities.
  • Lead/Establish strategic the client relationships, meetings, contractual discussions, design/production reviews and marketing efforts.
  • Lead a holistic, well-rounded client service team
  • Identify project management candidates to hire
  • Identify project opportunities and meet annual booking goals

Project Delivery

  • Function as a project manager or project director on large or key projects
  • Assist with contract review on key projects to help ensure risk management, proper staffing, quality reviews and resolution of claims.
  • Ensure the best technology and solutions are integrated into project delivery
  • Serve as a senior QAQC reviewer for client projects, including plans, specifications, models, presentation, and report, and be engaged early in the project delivery process.
  • Support project manager with negotiations
  • Serve as a client advocate to HDR leadership

Required Qualifications

  • BS in Civil Engineering preferred.
  • PE required
  • 10+ years in the design and project management of complex municipal water and wastewater systems.
  • Proven client service experience
  • Experience with MS Office, MS Project required;
  • Excellent interpersonal and communications skills.
  • Strong business development and strategic planning skills.
  • Excellent team player with ability to function effectively in a variety of roles on integrated project teams.
  • An attitude and commitment to being an active participant of our employee-owned culture is a must.

Preferred Qualifications:

  • Preference given to individuals with experience working in this market and the Texas water market


At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.

Primary Location: United States-Texas-Austin
Industry: Water
Schedule: Full-time
Employee Status: Regular
BusinessClass: WW Treatment and Effluent Mgmt
Job Posting: May 7, 2021

At HDR, we are committed to the principles of employment equity.

USA: We are a Federal Contractor, Affirmative Action and Equal Opportunity Employer. We consider all qualified candidates regardless of minority, veteran, disability, sexual orientation, gender, gender identity or any other status protected by law.

CANADA: We welcome applications from all qualified individuals.

AUSTRALIA: We consider all qualified candidates regardless of gender, ethnicity, country of birth, political or religious affiliation, health status, or any other status protected by law.

At HDR, health and safety matters.

For some positions, you may be required to provide drug and alcohol testing, before or during employment, based on our Drug Testing and Drug Free Workplace Policy.

If you are required to drive for us, we require a valid driver's license and compliance with our vehicle policy.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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