Position Objective This position is responsible for overall project management of projects from assigned accounts throughout Canada. Provides visible leadership over high profile projects, exhibiting a high degree of initiative in resolving problems and developing solutions. The job responsibilities include all facets of project management such as: project planning, cost management, fair and competitive pricing, time management, vendor management, identifying upcoming opportunities and strategic needs, and overall quality management and safety management. Evaluates, recommends and initiates process improvements and assists with maintaining compliance with established workflow policies and practices.
A day in the life:
Fully responsible for daily project management of projects from assigned accounts with a focus on high profile accounts and large, multi-phased projects. Facilitates communication between multiple vendors (GC, electrician, property management, cable) and is aware, and prepared for, on-site project challenges and provides solutions to customers and service providers to best meet needs of all parties.
Works directly with customers regarding changes to the project scope, assessment of possible constraints and identification of new service opportunities. Ensures clean and efficient close out of all jobs, including the resolution of any punches and the tracking of all productivity progress.
Understands financial impact of large jobs and seeks out knowledge about assigned customers (key contacts, national end users, upcoming opportunities, strategic needs). Provides annual forecasting numbers.
Regularly participates in customer sales/site visits and consistently develops and grows customer accounts.
Understands customers’ needs and expectations and strives to provide customers an outstanding experience fully integrating themselves into every job.
Collaborates with providers/end users to identify, define requirements, obtain appropriate resources and prioritize projects.
Collaborates with Service Providers using industry and customer knowledge, along with man-hour estimates, to determine fair pricing and competitive price for all parties and negotiates as needed.
Demonstrates expertise in the utilization of project management tools and the ability to read and understand blue prints making appropriate design modifications/ suggestions to ensure projects’ success.
Obtains, understands, and documents important project information to ensure project is set up for success; aware of jobs scheduled today/tomorrow.
Takes the lead on planning large, multi-day projects, including planning calls, daily updates, proactive problem resolution; documentation/approval of changes/charges and make regular sites visits.
Aware and prepared for on-site project challenges and provides/communicates solutions to customer/service provider to best meet needs of all parties.
Consistently uses PPM planning documents/checklists to ensure premium project management.
Proficient in using website reports (NTI, Firm Schedule, Estimated Start Date, etc.)
Demonstrates strong proficiency in proactively identifying and managing risks and issues and leads team in the development of solutions and contingency plans to mitigate issues and risk impact
What you bring to the role: You have a minimum of 7 years of experience directing and coordinating projects, preferably in the facility service or office furniture industry. We see great value in OSHA and Project Management Professional (PMP) certifications.
Keys to Your Success
Being driven to continuously learn from experiences and seek out feedback and development opportunities.
Regular communications to the production team including Managers and Senior Managers.
Your ability to manage conflicting demands and priorities, and your dedication and motivation to achieve high standards of premium project management.
Working hard and smart to meet demands at key times of pressure for the final deliverable to the client.
Required Minimum Education: Graduationfrom an accredited high school or possession of a high school equivalency certificate/ GED.
Required Minimum Experience: Seven years of experience directing and coordinating projects, preferably in the facility service or office furniture industry. Preferred Qualifications: Education: Bachelor's Degree in Business or Marketing or related field from an accredited college or university. Certifications: OSHA and/or Project Management Professional (PMP)
Working Conditions/Physical Requirements Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.