Job Details

Wanted: An experienced Telecommunications Analyst with demonstrated expertise and extensive management experience in VoIP with Avaya and Cisco technologies and systems administration (RHEL and Microsoft).  

As a Telecommunications Analyst, you will:

• Work with the latest, cutting edge technology.
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Telecommunications Analyst:

• Build trunk groups and make route pattern AAR/ARS changes. 
• Perform daily customer moves, add, change, and delete (MACD) operations and support. 
• Consolidate stand-alone Call Management Systems (CMS) into one Enterprise CMS for centralized reporting and reduced maintenance costs. 
• Provide Windows 2012R2/2016 and Linux administration: patching, upgrades and monitoring for 200 servers (Dell, HP, IBM) and 1000 user. 
• Upgrade Avaya and Cisco telecommunication systems; maintain operating systems. 
• Perform changes in container-based technology – OpenShift. 
• Leverage soft phone applications for remote call center agent’s business continuity and disaster recovery plan. 
• Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements. 
• Perform web server configuration/service management of Apache.  
• Deploy Avaya soft phone (One-x Communicator) and IP hard phones as a corporate service for work at home and hoteling employees. 

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:  

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces, 2021

Veteran Hiring Awards:  

• U.S. Department of Labor Hire Vets Medallion  
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.  The salary range for this position is $70,000 - $90,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

• A minimum of 7 years of recent and relevant experience.
• MCSA & RHCSA (RHEL 8) certifications.
• Domain expertise: VoIP, Web Services, Operating Systems, Data Center Support, Networking, Security.
• Technical skills: PBAX and VoIP communications (Avaya, Cisco), Avaya Virtual Platform, Apache Tomcat, IIS, Nginx, Windows 2012/2016 R2, AIX, RHEL 6.7 & 8, Ubuntu, Red Hat, MS Windows Server/Azure/SCCM, HP, Dell/EMC, IBM, F5, Red Hat Satellite, IBM Big Fix, Cisco, Palo-Alto, Mojo, McAfee DES, BitLocker, Nexpose, CrowdStrike, Bluecoat, SEPM, Avaya (Red) Aura Configuration Manager, ESS, LSP, AES, & CMS administration. 
• Other preferred certifications: CompTIA, MCP/MCSA.
• A Bachelor’s degree from an accredited college or university in information technology management or a related field preferred but not required.
• Previous Transportation Security Administration (TSA) personnel clearance preferred but not required. 
• Prior experience with and knowledge of TSA’s mission priorities, systems, and applications preferred but not required.
• Strong written and oral communication skills.  Ability to coordinate across large groups of people at multiple levels