Summary
Under the direction and supervision of the Supervisor of Guest Services, the Information Coordinator provides general information, monitors alarms and implements emergency procedures. The Information Coordinator processes all incoming calls for staff, physicians, patient information and general Massachusetts Eye and Ear information. Registers and admits patients in the hospital information system. Coordinate the receipts and distribution of packages, specimens, telegrams, flowers, medical records and information. Greets and directs visitors and patients. Also, works with others in the department and Hospital to ensure an efficient and effective patient experience.
Qualifications
Requires a professional, service oriented individual with strong organization skills and good judgment. An independent thinker with the ability to work under limited supervision.
EEO Statement Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.