Section 508 Task Coordinator
Lanham, MD 
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Posted 25 months ago
Position No Longer Available
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Job Description
Description SECTION 508 TASK COORDINATOR (IRS508-22-0001-F): Bowhead is seeking a Section 508 Task Coordinator to serve as frontline communications for policy, procedures, and program support for the Information Resources Accessibility Program (IRAP) Section 508 office. The Section 508 Program Office is an organization within the US Department of the Treasury's, Office of Internal Revenue Service (IRS) that provides agency wide support Assistive Technology (AT) as a reasonable accommodations and technical Section 508 guidance for IRS projects and Agency initiatives. Responsibilities to include: * Responsible for managing the intake of technical operations communications inquires or requests. * Conduct in-depth analyses of incoming emails, web forms, phone calls, and walk-ups that impact the IRAP and 508 office. * Cross-check references and review requirements to propose solutions. * Create tasks and assign them to an analyst suitable to resolve the issue. Also, assign technical and usability support tasks to the IRAP technical support group. * Approve helpdesk tickets for loaner installs, actively communicate with the projects/applications during the six-month loaner period, and put in uninstall helpdesk tickets to remove the loaner software. * Administer the IRAP software applications and permissions to IRAP secured web forms. Act as an approver for the Online 5081 application requests for IT technicians to get access to the IRAP secured download webpage * Grant permissions to the Reasonable Accommodation Coordinators (RAC) to access the secured IRAP webforms to put in new order requests for assistive technology customers. * Complete daily, weekly, monthly, and bi-monthly performance reports for IRS. Work closely with management to prepare summaries and statistics reporting for executives. * Administer the 508 and IRAP mailboxes. * Analyzes the information being presented and conducts historical research, such as a data pulled from database records, completed tasks, assessments notes, and archived emails. Requirements In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire. * Strong reading ability, communication and analytical skills. * Minimum 3 years office/administrative experience with solid working knowledge of MS Office Automation products (Word, Excel, etc.) * Service Desk & Incident management Process Flow understanding * Knowledge of the technical, policy and contracting implications of Section 508 * Experience in technical problem solving and analytical/logical thinking. * Prior customer service and Help desk technician experience desirable SECURITY CLEARANCE REQUIREMENT: Must be able to obtain a security clearance at the Public Trust (NAC) level. US Citizenship is a requirement for a Public Trust (NAC) clearance at this location. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/). UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. Link to Apply: https://rn21.ultipro.com/UKP1001/jobboard/NewCandidateExt.aspx?__JobID=27621 #LI-JS1

 

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Job Summary
Company
Bowhead / UIC Technical Services
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Experience
3+ years
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