The System Administrator is the key interface for items within the Velocity loan origination process at S3 Shared Service Solutions, LLC. This role represents the requirement to keep the Velocity application within the scope and desired intention of the application. The System Administrator is responsible for Home Equity applications administration, design, and system support for S3, credit union systems and implementation teams.

The System Administrator is responsible for working with S3 and Credit Union business units to analyze system processes and recommend solutions and goals to improve productivity. This position is also responsible for any ancillary system releases, updates, enhancements, product implementation, testing, maintenance and problem resolution, and quality assurance. Additionally, the System Administrator ensures operational and administrative effectiveness for security services within S3 including policy, security access administration, security audit scheduling, tracking and reporting, compliance awareness, and operational soundness.

S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

C. PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES

Performs systems administration functions with regards to origination systems and related components (Velocity, DNA, Identifi etc.)

• Ensures Service Level Agreements are met daily and escalates to management when necessary
• Administers system, process, and product setup with business units in conjunction with Fiserv, OTS, and other vendors as needed
• Participates in implementation of Fiserv and ancillary system product and process upgrades to identify cross functional impacts
• Facilitates and assists in user testing for system upgrades and new product and processes as needed while translating business needs into possible system solutions
• Reviews applicable items in the Footprints and/or email queues, resolves & documents applicable requests, and ensures follow-through if the request is forwarded to another entity
• Provides responsive, timely support to all Velocity end-user questions and support requests
• Translates business needs into Velocity origination system solutions with an understanding of the Home Equity department goals
• Maintains data integrity within the Home Equity team's systems
• Takes direction from others in analyzing and solving software product issues and problems
• Documents knowledge base of techniques and operational assistance documents for all components of Velocity and related systems/functionality
• Learns and documents any/all global settings within the application and the differences of each CU that S3 supports
• Alert Management to issues of concern
• Represents S3 on collaborative teams (at Management's direction)
• Makes recommendations to Management re: improvements, change control, process flows, work queues, etc.
• Maintains an adequate level of knowledge of the operating system, ancillary systems, and application software being used to provide a high level of support to users (SME)
• Monitors and evaluates the efficiency of software/hardware usage, provide items to be covered in training of users to make them more efficient as well as develop new enhancements/recommendations to improve production and workflow
• Serves as a liaison with internal partners on future releases e.g. Compliance-CFPB changes, Training, ect.
• Other duties as assigned

D. QUALIFICATIONS/ABILITIES

• Must have the ability to recognize problems or issues when they arise by using judgment that is consistent with standards, practices, policies, procedures, or regulations
• Minimum 1-2 years of experience working with Velocity highly desired
• Ability to be tactical and partner on strategic efforts
• Excellent communication, analytical, and problem-solving skills are required to work effectively with all levels of management and staff
• Ability to respond to changing priorities, and enjoyment of fast-paced, dedicated, technically challenging work environment
• Must have a forward-thinking approach and be flexible in a changing environment
• Ability to prioritize and manage multiple tasks simultaneously and follow through on issues in a timely manner based on department requirements and customer needs
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Strong communication skills, both verbal and written
• Excellent customer service skills with a high attention to detail
• Ability to work flexible hours as needed
• Ability to multi-task in other areas of the unit
• Aptitude to work independently as well as part of a team
• Positive attitude and team-oriented
• Excellent time management with the ability to analyze a product or process and make recommendations for improvement
• Strong leadership skills