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Insurance Collections Representative
Linthicum Heights, MD
Job Description
Job Purpose:
To provide support to one or more clients, ensuring client satisfaction through direct contact with the client and ROI employees, to assist in account resolution.
Duties and Responsibilities:
* Responds to all client requests, via phone or email, daily in a timely manner. Requests include, but not limited to: Closing accounts, taking payment or billing information, noting and placing accounts on hold, and giving account updates.
* Obtain missing information needed to finalize account resolution from client, either by printing from client system or making visit to client site. Notate all gathered information on account and status accordingly, and have all information scanned to account.
* Review and send all daily/weekly client reports to client, which include, but not limited to, address updates, payment plans, insurance updates, free care, and write-off reports.
* Performs other activities and responsibilities as assigned
* Follows Company policies and procedures as set out by Company management. Completes job duties and assignments timely, accurately and with a professional attitude and appearance. Maintains a positive and cooperative relationship with clients and other Company personnel. Maintains a regular, predictable attendance and has the ability to keep a regular work schedule.
Skill
Oral Communication Skills
Written Communication Skills
Self-guided Worker
Customer Service
Leadership
Diplomacy
Professionalism
Organization
Detail Oriented
Time Management
Advanced aptitude in: Microsoft Office Tools (Word and Excel)
Job Requirements
Analytical - Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures.
Continuous Learning - Assess own strengths and weaknesses; seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Job Knowledge - Competent in required job skills and knowledge; uses resources effectively.
Use of Technology - Demonstrate required skills; adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date.
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Communications - Express ideas and thoughts verbally; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.
Cooperation - Establish and maintain effective relations; exhibit tact and consideration; offer assistance and support to co-workers; work cooperatively in group situations; work actively to resolve conflicts.
Managing Customer Focus - Promote customer focus; establish customer service standards; provide training in customer service delivery; monitor customer satisfaction; develop new approaches to meeting customer needs.
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Teamwork - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put suss of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; able to read and interpret written information.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Education and/or Experience
High school diploma or GED
1-2 years customer service.
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Nov 30 2021
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Job Summary
Company
Cognizant Technology Solutions
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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