People Operations - Senior Associate

Location: Chicago, Oak Brook, St. Louis

This role serves as a point of contact and human resources liaison to aligned business units and the firm on people related matters and is responsible for understanding the various firm-wide talent solutions provided to the business unit and ensuring those are well coordinated and executed to support the business unit needs. This position, in partnership with the People Operations Leader and the Talent Solutions practice overall, is responsible for executing and coordinating key people processes throughout the year as well as supporting the talent management programs and projects within the business units related to continued growth, development, and engagement of people.

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing.

Key Accountabilities:

• Ensure efficient and effective execution and facilitation of the following people operations programs and processes:
• Manage day to day employee situations in partnership with the People Operations Leader and firm wide
• Human Resource Services including terminations, performance improvement plans, flexible work arrangements, leaves of absence, etc.
• Participate in the internal investigation process for sensitive employee matters
• Conduct exit interviews
• Identify trends in exit interview data that speak to issues facing the practice and bring forward for discussion and potential actions
• Provide regular people operations updates on business unit statistics and people relations matters and processes to the People Operations Leader
• Serve as liaison to Firm wide Recruiting for both campus and experienced hiring
• Coordinate elements of the business unit components of the firm’s internship program
• Coordinate the execution of the business unit annual people processes with the People Operations Leader, including performance/ career management communications, assist in facilitation of talent meetings and compensation analyses and decisions
• Coordinate the business unit’s responsibilities related to rewards and recognition programs
• Support the processing and coordination of visas and secondments for Consulting, Applied Technology and Data Science business unit personnel
• Facilitate elements of the campus hire orientations for the Consulting, Applied Technology and Data Science business unit campus hires
• Assist in coordination of BU participation in leadership development programming, inclusion strategy, and succession planning
• Support the review, interpretation and action planning related to the firm’s listening strategy and related processes
• Support the execution of key firm wide initiatives relative to diversity and inclusion
• Facilitate and coordinate other tasks and special projects as identified and/or required

Required Skills:

• Demonstrated ability to appropriately manage confidential and sensitive matters
  
• Project / program / process management
  
• Commitment to embracing and supporting change efforts
  
• Ability to work independently and as an effective team member
  
• Strong organizational, planning, and time management skills- with an ability to manage several projects at a time, with the skill set to prioritize daily
  
• Ability to manage and complete multiple competing priorities
  
• Strong analytical skills, judgment, and ability to think logically
  
• Ability to manipulate and analyze data
  
• Ability to build and develop relationships at the executive level
  
• Ability to represent both the firm and business unit agendas simultaneously
  
• Strong Excel and Power Point skills
  
• Excellent written and verbal communication skills
• Focused on producing desired results in the most efficient and effective manner possible
  
• Ability to think broadly and develop organizational awareness quickly
  
• Flexible, agile, and ability to manage within ambiguity as necessary
  
• Ability to travel up to 10% annually to attend various firm / business unit / training meetings
  
• Workday experience preferred
  

Minimum Qualifications:

• Bachelor’s degree in Business/Human Resources or related field
  
• 5-7 years of related job experience in Human Resources
  

Additional Skills Desired:

• Active GPHR, SPHR, PHR, or SHRM-CP certification preferred
  
• Human Resources experience in Professional Services
  

Talent Solutions (TS): TS helps Crowe attract, develop and retain the talent needed to meet and exceed Firmwide strategic goals. TS is organized into six delivery units:

• Learning and Talent Development Strategy - this area executes the firm’s strategy relative to the learning and development of our people including training, performance, career and leadership development.
• Internal Communications and Employment Branding: this area manages the execution of strategies to communicate with our people, improve the firm’s employment brand awareness in the market, and strengthen the firm’s reputation and our people’s development through corporate social responsibility efforts.
• Talent Acquisition - this area executes the recruiting strategy to position us competitively in meeting the needs of the business for both campus and experienced talent.
• Crowe Human Resource Services - this area executes the HR strategy and relative to critical people processes, procedures and tasks which occur throughout the year and through the various stages of the employee lifecycle – from hire to exit.
• Alumni Relations
• Diversity and Inclusion

At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

Crowe () is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

EOE

M/F/D/V