Operations Business Analyst Job Opening at TurningPoint Global Solutions, LLC in Herndon, VA

About TurningPoint

TurningPoint is a fast growing 300 person IT services and enabling technologies firm named “Fast 50” by Washington Technology magazine, and named one of the three finalist for “High Tech Firm of the Year” for 2012 by Maryland High Tech Council.  TurningPoint Global Solutions is an innovation engine supporting the federal government and commercial customers.  For example, one IT-based solution we developed is now used by 14% of the federal government, across multiple agencies.  Every TurningPoint customer is a positive reference, largely due to our rigorous approach to ensuring quality in all we deliver.   TurningPoint’s system development processes have been assessed at CMMI Maturity Level 3. 

A key to TurningPoint’s high historical staff retention rate is the fact that we hire for the long term.  We are not in the business of right sizing our organization “up and down” based on current projects; We are a solutions company, and each hire is part of a plan to build capability in one or more solution areas.  We look for experienced people whose skills will permit them to contribute in multiple areas.  This makes it easy to move people around between projects as customer requirements evolve. 

While we strive to keep our compensation package very competitive -- such as by currently paying 100% of the cost of health insurance premium coverage for employees and their families, providing generous 401K matching, and supporting continuing education.  By selecting managers with strong leadership and people skills, and by training our managers to bring out the best in our employees, we have created an environment where employees are happy to stay for a long time.  We allow them to gravitate toward areas of personal interest and growth.  The result is an engaged and loyal work force.

Read about us at www.tpgsi.com   

Operations Business Analyst

The Business Analyst will provide direct support to the Manager, Type II carrier services. Duties will include the requesting of Quotes, Entering information into Sales Force, working with customers and carries to ensure timely delivery of services.  This position will provide direct reporting; analysis and support to the Sales and Billing teams.   Track and analyze operating performance monthly or as needed, and develop appropriate variance commentary as required.

• Prior experience in Cable/Broadband Industry strongly preferred
• Ability to work with multiple cross functional teams strongly desired.
• Specify, identifies, analyzes, and documents business requirements and delivers work products throughout the project life cycle.
• Analyzes the entire business, including data, goals, process, and organization.
• Aids stakeholders in developing their strategic goals.
• Past experience with Sales or sales support would be beneficial
• Looking for 2 - 5 years of work experience - a quick learner and someone looking to work in a fast paced environment.
• Work location will be Herndon, VA

Other job requirements include:

• Ensuring that the identified solution is both clear and precise for release and implementation
• Understanding both technical designs and specifications
• Analyzing and documenting the required data and information
• Evaluating information harvested through surveys and workshops, task analysis, and business process description
• Consulting experience is a plus
• Being able to effectively communicate with external clients and internal teams
• Being an interface between technology teams, support teams, and business units
• Bachelors degree in science or other related field, from an accredited university is preferred

Benefits

In addition to a highly competitive salary, TurningPoint provides our employees with a comprehensive benefits package that includes:

Health Insurance. TurningPoint provides a wide range of health insurance benefits, including medical, dental, prescription, and vision coverage for all its full time employees and their family’s health care needs. TurningPoint’s coverage begins on the date of full-time employment. TurningPoint pays 100% of the cost of Health Insurance towards HMO Plan.

401 K Plan. TurningPoint offers 401K plans administered by John Hancock. All full time employees are eligible to participate in this program.

General Holidays. TurningPoint recognizes all major federal holidays totaling up to seven (7) holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (2), and Christmas. In addition full time employees can take two (2) floating holidays to meet their personal needs. Floating Holidays needs to be pre-approved by your project manager and/or supervisor.

Annual Leave. TurningPoint offers its full time employees ten (10) days of paid vacation time that is accrued each pay period, and can be taken after completion of six (6) months of full time employment. In addition to vacation time, TurningPoint offers its full time employees six (6) days of paid personal time off (PTO) to attend to employee’s personal work or health. PTO time is accrued each pay period, and can be utilized after one (1) month of full time employment.