HVAC Service Technician Job Opening at Shapiro & Duncan in Rockville, MD; Washington, DC; Fairfax, VA

Service Technician
Reports to: Service Manager
 
Job Summary
The technician’s role is to provide the services required by the customer as supervised by the service dispatcher or service manager.
 
Requirements

• Minimum of 5 years of hands-on experience in the commercial HVAC trade.
• High school diploma (experience may be substituted for education).
• Advanced HVAC training and manufacturer training.
• Knowledge and understanding of facets of techniques used for heating, ventilation, and air conditioning service and installation.
• Competent at diagnosing refrigeration systems, air distribution systems and equipment controls.
• Able to work Monday-Friday with occasional overtime during afternoons, evenings and weekends as needed.  Hours may involve start times as early as 5:00 a.m.  NOTE:  Specific project requirements that may require afternoon or evening/night shifts.  
• Must be able to work on-call shifts as scheduled.
• Intermediate arithmetic skills.
• Communicate effectively in English (aural, verbal, and written).
• Able to safely operate a motor vehicle to travel from site to site.
• Possess current, valid driver’s license (not under suspension or limitation).
• Must be able to stand, walk, bend, crawl, twist, bend, push, pull, carry, climb (stairs & ladders), and be able to grip tools (fine motor coordination).
• Able to withstand temperature extremes and exposure to elements (rain, snow, etc).
• Able to withstand exposure to dust, fumes, heights, confined spaces.
• Possess skills related to balance, agility, color differentiation, hearing, eye-hand coordination, flexibility, depth perception, peripheral vision, and manual dexterity.
• Able to problem solve and analyze situations.

 
Job Duties and Responsibilities

• Maintain a presence of professionalism in appearance, behavior and job knowledge.
• Evaluate possible service solutions based on customer’s needs/concerns.
• Consult Senior Tech or Service Manager to diagnose problems accurately and timely.
• Explain to the customer any deficiencies and suggested repairs.
• Price out repairs that will amount to $2,000 or less or repairs that will take a day or less labor.  Price repairs at the service location before leaving (this should be done in the company truck and not in the presence of the customer).
• Perform service, repairs and maintenance in a timely manner alone or under supervision.
• Make efficient use of materials, parts, supplies and company tools.
• Complete service tickets completely and fax to the office on a daily basis.
• Maintain the other required paperwork (daily job tickets, reports, time sheets etc.)
• Maintain the minimum suggested personal tools list; maintain company-provided tools.
• Maintain work vehicle (oil changes, and other required services).
• Keep company vehicle neat, clean and representative of our high standards.
• Make recommendations to supervisors for ways that will improve the department and make the department more profitable.
• Weekly Tool Box Talks

 
Accountability
The HVAC technician is accountable for maintaining the company work standards, customer satisfaction, and for achieving a high level of personal profitability.
 
Authority
The Service Technician has the authority to order and procure materials, equipment, and tools necessary to perform each assigned job as efficiently and cost effective as possible.

Drug Free/EEO/AA M/F/D/V.