Patient Services Supervisor

Position Summary: The individual in this position is responsible for coordinating, in conjunction with the Patient Services Manager or Department Administrator, all the functions and activities related to patient access in the Department of Gastroenterology, but not limited to, front end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position supervises and directs the maintenance and ongoing monitoring of the patient health record in Department Gastroenterology. The person in this position is responsible for organizing, training and supervising the activities of personnel engaged in Patient Service activities. The person in this position creates and edits master schedules and works closely with the Patient Processing Manager to identify patient service issues and ensure continuity of services to patients and providers. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Required Education/Training: Two years college, Bachelor’s Degree preferred.

Required Experience: Four years experience in a medical/clinical office required. Previous experience with computerized registration systems and supervisory experience strongly preferred. Working knowledge of IDX / GE Centricity Business preferred. Previous experience with an electronic health record system desired, especially GE Centricity EHR or Aria. Excellent interpersonal communication and customer service skills, and good telephone etiquette. Knowledge of medical terminology, HMO/PPO insurances. Effective oral and written communication skills. Ability to deal effectively and professionally with a variety of different individuals. Ability to perform in a high pressure environment and appropriately motivate staff. Ability to organize and prioritize work.