Member Service Representative-ST

State Department Federal Credit Union fosters an organizational culture based on teamwork, recognition and personal development. Headquartered in Alexandria, Virginia with assets exceeding $1 billion dollars, the opportunities for growth abound.

We take pride in providing our employees with opportunities to grow and be challenged through a variety of internal training and workshops. Our employees are in turn rewarded with the recognition they deserve and the opportunity to advance. Join our team and benefit from competitive salaries, outstanding benefits including Health, Dental, & Vision Plans the first day after 30 days of employment, matched 401K plan including 3% contribution by SDFCU, an Education Reimbursement Program and a monetary compensation for travel.

We are currently seeking a Member Service Representative for the Main State Branch location. The incumbent in this role is accountable for ensuring the member experience is exceptional for current and potential members by uncovering financial needs, and through conducting transactions efficiently and accurately.

The Member Service Representative will contribute their expertise towards the operational excellence of the branch. He/she will model the key branch sales techniques designed to cultivate needs based sales opportunities and develop long term profitable relationships with existing and prospective members. In this position the incumbent is also accountable for actively participating in all branch sales efforts to assist in building a high performing sales team.

The right person for this position will have the ability to interview applicants for membership and verify eligibility; open new accounts and make changes to existing accounts; interview members applying for loans, ensure accurate loan information and documentation is obtained and documented in SDFCU’s lending system and the ability to review and discuss credit information with the applicant.

This position may require working weekends and/or extended hours and regular, reliable attendance is critical

• Minimum of 1 year teller experience
• Minimum of 1 year customer service experience including cash handling and sales
• Excellent interpersonal/communication skills including a desire to interact with all types of members and/or prospects
• Aptitude for working fast and accurately with numbers
• Ability to solve mathematical reasoning problems
• Sound judgment & organizational skills
• Experience in a Windows based PC environment desired